FAQ

Is my kimchi the fresh or mature type?

It is neither! We use a secret technique to ripen your kimchi to achieve the complex umami and health benefits of mature kimchi, but without the excessive sourness you get from most other kimchi retailers. 

But I like sour kimchi! Should I still buy? 

Yes you should! Your kimchi will continue to ripen in the fridge and its taste will develop in complexity and eventually become more sour. You may hasten the ripening process by leaving your kimchi at room temperature for 12 to 24 hours. Do burp the tub (i.e. let some air out) halfway through the process though, as fermentation will produce carbon dioxide and can cause your kimchi to 'escape' :)

How long can my kimchi keep?

As kimchi is a fermented product, there isn't a set expiration date. We generally recommend that you consume the kimchi within a month or two of purchase* and to cook with it after. 

*Refreshing Cucumber Kimchi are recommended to be consumed within one to two weeks for maximum freshness and crunch. Banchan items should be consumed within one week of receipt. 

Where should I store my kimchi?

In your stomach, ideally :) Otherwise, keep it refrigerated between 2 to 4 degrees celcius. Your kimchi will continue to ripen in the fridge and its taste will develop in complexity, and eventually become more sour. If you are a fan of sour kimchi or want to use it for cooking, you may hasten the ripening process by leaving your kimchi at room temperature for 12 to 24 hours. Do burp the tub (i.e. let some air out) halfway through the process though, as fermentation will produce carbon dioxide which may cause your kimchi to escape :)

Kimchi keeps best when there is minimal exposure to air, therefore transfer to a smaller container when required, and submerge the vegetable as much as possible in its kimchi juice. 

What are the delivery arrangements after I've placed an order?

Besides calendarising and clearing space in your stomach for our delicious kimchi and banchan, we will also send you a WhatsApp reminder 1-2 days prior. Your kimchi will be packed in a thermal bag so that it reaches you fresh and chilled.

I am gifting your kimchi to a friend. How should I go about it?

Just put your friend's name and address in the shipping address section of your order. If the gift is a surprise, leave your contact number instead as we will be sending a delivery reminder via WhatsApp. However, please make sure that there would be someone to receive the kimchi on selected date/time as these are perishable items and we would not be able to arrange any redelivery. 

If you have a gift message, write that in the notes section of your order and we will transcribe that onto a gift tag for you at no additional cost :) In case you are wondering, we do not include any pricing information. Each kimchi package is only identifiable by order number, and recipient's name.

Which days do you deliver?  

Our deliveries are scheduled on Tuesdays and Saturdays, 12 to 6pm. If there's no one in during these times (but soon after), let us know and we will include an ice pack in your order to prolong its freshness.  

How much does delivery cost?

Delivery is free for all orders over $59. Orders under $59 will be charged at $6.99 per delivery. There may be additional charges for delivery to Jurong and Sentosa Island. 

Why is your delivery so expensive?

We wish it wasn't as well! We use a third party service provider (and we subsidise the cost of it) who delivers your kimchi within 5 hours (usually less!) of it leaving our fridges so as to keep the seafood banchan fresh and safe for your consumption, and also to protect your kimchi from unwanted fermentation.

Can I pick up the kimchi on my own?

Yes you can! Choose 'self pick-up' in delivery method when checking out and choose your preferred pick-up date (Tues or Sat). We are located in Jalan Tenteram, off Jalan Bahagia/Balestier Road.